GSI Employees Pitch In to Ensure Others Get Gifts On Time
By: Cicely Wedgeworth
Talk about company loyalty.
More than 100 GSI Commerce employees dropped everything to help out at two company fulfillment centers in late November after learning client orders had vastly exceeded earlier holiday season estimates.
Employees from New York, Pennsylvania, Wisconsin and Florida flew to GSI centers in Trade Port and Richwood, Kentucky to pitch in where they could, working 12-hour shifts for five days to prepare items for shipping and make sure that customers received them in time. (The employees received their regular salaries, plus two extra vacation days, and the company paid for their travel, accommodations and food.)
While this may seem like bizarre behavior, the hard work was worth it for the chance to help ensure customer satisfaction, learn what goes on behind the scenes and bond with colleagues, employees said.
Korisha Ali, an account coordinator, called it “an experience I will never forget” and Nancy Hebel, an account executive, noted the physical labor was exhausting, but rewarding. “As I look back, I can say, ‘What a great experience.'” Hebel said. She also gained a” valuable understanding of how the fulfillment process works,” she said. “I am amazed at how efficient the center is.”
“I shop online for most of my son’s Christmas gifts,” said Courtney Bang, a client services analyst. “I would be heartbroken if they did not arrive on time. In fact, I told my son — he is 2 — that I was working in Santa’s workshop all week. I wanted to help make the holidays happen for families all over the world!”
Check out a photo montage of their week: