Nobody Cares About Us Little Guys...It's Not Fair!
By: Danni Ackerman
Did that title grab your attention for the wrong reason? By that, I mean were you thinking this was going to be all about how eBay isn’t for small sellers and were you thinking finally, someone is listening!
Well sorry to disappoint, it’s not. Although I must say, not much more than a year ago I was in that mindset. I admit, I closed my eBay store and looked for greener pastures…there I’ll show them!
Why am I back you ask? Having been a seller on eBay since 1998, it was hard to let go of something that had become a way of life, I actually missed it. I truly found I was cutting off my nose to spite my face. When I attended the eBay Radio Party in Las Vegas in 2010, it turned into an event that will remain a pivotal point in my eBay life. People there were upbeat, positive and comparatively content with their marketplace. As I listened to one of the speakers, John Lawson of ColderIce, give his talk, a light bulb when off in my head when he said “Stop taking it personally, (referring to dings on DSRs and bad feedback) it’s business not personal”.
That one sentence really convinced me that my attitude could be holding me back from success. I tend to hold onto negativity, even if things are going well, focusing on the things that aren’t is a hobby for some… and yes I was guilty!
Now, it wasn’t an overnight change but I truly worked on surrounding myself with positive people and avoiding those that drag me back into negativity. I stopped looking at my DSR report on a daily basis hoping to catch that customer who dared leave me lower than a 5 star rating. I started looking at my business as a real business, because that’s what it is. No matter if you sell 1 item a month, or 1,000, this is a real business because that 1st or 1,000th customer needs to be taken care of as if they are the ONLY customer. No matter how busy you are cleaning the house, taking care of the kids or working another job, the customer should always come first.
I joined a group of online sellers focused on Success. The OSIRockstars have been invaluable in helping me make the changes and look at my business in a way that I never had.
I am now about a year down the road from making these changes in attitude and can tell you my eBay business, Udderlygoodstuff, has quadrupled and there are no signs of it slowing down. I couldn’t be happier with the path I am on and never would be here without the attitude adjustment.
My best advice to you is find those people who are doing what you want to be doing, succeeding in their business and hang with them. Watch them and make changes in your thinking about your business. Heck, come friend me on Facebook if you want to hear more about my journey!