Other: 2024 GRI, SASB, and TCFD Indices, 2024 ESG Independent Assurance Statements
IMPACT REPORT
IMPACT REPORT
We strive to lead the way for meaningful ecommerce.
At eBay, our goal is to make selling and buying equitable, attainable, and sustainable.
We’re building a better future for our global community.
Creating a more sustainable future has been part of eBay’s DNA for decades. As early champions of recommerce and the circular economy, we’re leading the way toward a healthier planet and a more inclusive global economy.
I’m proud of the progress we’re making toward our impact goals. eBay is investing in new technologies to make it easier to buy and sell pre-loved items - unlocking value for individuals and the world.
Our team remains committed to helping people make meaningful choices about how they shop and do business. Together, we are building a better future for our global community.
As we continue this important journey, the possibilities are endless - for the benefit of our customers, our company, and our planet.
2024 Progress
100
%
662
M+
20
45
Download Our 2024 Impact Report Highlights
Impact at eBay
Explore our initiatives and programs.
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Economic Opportunity
We empower entrepreneurs by providing them with access to a vast marketplace, allowing them to sell globally and grow locally — all while keeping their communities intact and thriving.
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Sustainable Commerce
We strive to sustain the future of our customers, community, and planet. We track and quantify our environmental footprint while embracing recommerce and sustainable business practices, which allows us to continue to operate with integrity.
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Culture and Workforce
We seek different perspectives, foster an empowering work environment, and train our leaders to help each employee succeed at eBay based on their unique talents, contributions, and ambitions.
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Trusted Marketplace
We shape our marketplace based on the strong ethical values we follow as a business: openness, honesty, integrity, and trust.
Our Impact Goals
We continuously track and evaluate our impact efforts to achieve ambitious targets. Explore our 2025 and 2030 goals and progress.
Overview
Issues Material to eBay
In 2022, we partnered with GlobeScan, an independent research and advisory firm, to update and expand our sustainability materiality assessment, prioritizing the most salient issues to sustainability and to our business.
The results from this third-party materiality assessment determined our low, medium, and high impact issues used to inform eBay’s sustainability strategy, initiatives, and goals. This report is focused on four key areas of our business: Economic Opportunity, Sustainable Commerce, Culture and Workforce, and Trusted Marketplace.
Sustainability Materiality Matrix
Supporting entrepreneurs and small businesses is a core focus of eBay’s business. Other high-priority material issues include ensuring seller transparency and buyer protections.
About this chart: Economic Opportunity
This scatterplot illustrates sustainability issues material to eBay measured according to increasing business impact along the x-axis and increasing environmental and social impact along the y-axis. In this view, key issues related to economic opportunity are highlighted in purple. Key issues with a low impact on our business, environment, and society include censorship and free expression; corporate political responsibility; and corporate voice on ESG issues. Key issues with a medium impact on our business, environment, and society include key experience, skills and attributes that we seek in our leadership team and Board of Directors in light of eBay’s business strategy; accessibility of platform; and seller community diversity and inclusion. Key issues with a high impact on our business, environment, and society include eBay’s core value "Be for Everyone” which fuels our commitment to employee diversity, inclusion, and belonging; supporting entrepreneurs and small business; seller transparency and buyer protections; and recommerce and sustainable consumption.
Sustainability Materiality Matrix
Recommerce and sustainable consumption are key focus areas at the heart of eBay’s business. Other high-priority material issues include managing our greenhouse gas emissions and energy footprint.
About this chart: Sustainable Commerce
This scatterplot illustrates sustainability issues material to eBay measured according to increasing business impact along the x-axis and increasing environmental and social impact along the y-axis. In this view, key issues related to sustainable commerce are highlighted in green. Key issues with a low impact on our business, environment, and society include water stewardship, operational waste, biodiversity and ecosystems, corporate voice on ESG issues, and corporate political responsibility. Key issues with a medium impact on our business, environment, and society include packing and shipping practices of sellers; accessibility of platform; vulnerabilities and resilience to climate; and other global impacts. Key issues with a high impact on our business, environment, and society include greenhouse gas emissions and energy footprint; supporting entrepreneurs and small business; and recommerce and sustainable consumption.
Sustainability Materiality Matrix
High-priority material issues include eBay’s core value “Be for Everyone” which fuels our commitment to employee diversity, inclusion, and belonging; supporting employee health and wellbeing; and cultivating a strong company culture and employee retention rate.
About this chart: Culture and Workforce
This scatterplot illustrates sustainability issues material to eBay measured according to increasing business impact along the x-axis and increasing environmental and social impact along the y-axis. In this view, key issues related to culture and workforce are highlighted in orange. Key issues with a low impact on our business, environment, and society include corporate political responsibility and corporate voice on ESG issues. Key issues with a medium impact on our business, environment, and society include key experience, skills and attributes that we seek in our leadership team, and Board of Directors in light of eBay’s business strategy, and talent employee pipeline. Key issues with a high impact on our business, environment, and society include eBay’s core value "Be for Everyone” which fuels our commitment to employee diversity, inclusion, and belonging; employee health and wellbeing; and employee culture and retention.
Sustainability Materiality Matrix
High-priority material issues include promoting cybersecurity and data privacy, ensuring seller transparency and buyer protections, and upholding ethics and compliance in all that we do.
About this chart: Trusted Marketplace
This scatterplot illustrates sustainability issues material to eBay measured according to increasing business impact along the x-axis and increasing environmental and social impact along the y-axis. In this view, key issues related to trusted marketplace are highlighted in blue. Key issues with a low impact on our business, environment, and society include censorship and free expression as well as tax policy and transparency. Key issues with a medium impact on our business, environment, and society include transparency and disclosure; offensive, illegal or restricted items; harmful, unsafe or dangerous items; and vulnerability and resilience to climate; and other global impacts. Key issues with a high impact on our business, environment, and society include ethics and compliance; seller transparency and buyer protections; and cybersecurity and data privacy.
Awards & Recognition
- Fortune – America’s Most Innovative Companies of 2024
- RippleMatch – Campus Forward Awards
- S&P Global – The Sustainability Yearbook
- The Climate Group – RE100
- Benevity – “The Goodies” BeCause Award
- Environmental Protection Agency – Green Power Partnership National Top 100
- Environmental Protection Agency – Green Power Partnership Top 30 Tech & Telecom
- Fortune – America’s Most Innovative Companies of 2024
- RippleMatch – Campus Forward Awards
- S&P Global – The Sustainability Yearbook
- The Climate Group – RE100
- Benevity – “The Goodies” BeCause Award
- Environmental Protection Agency – Green Power Partnership National Top 100
- Environmental Protection Agency – Green Power Partnership Top 30 Tech & Telecom
- Fortune – America’s Most Innovative Companies of 2024
Supporting Sustainable Development
In addition to our 2025 impact goals, we support the United Nations Sustainable Development Goals (SDGs) through our platform, initiatives, and business operations. Below are six SDGs where we align our efforts.
