Innovation

2021 Ecommerce Trends: Predictions From Our Experts

By: eBay News Team

Learn how eBay leaders think ecommerce will evolve in the new year.

The way we live, work and shop has changed in today’s socially distanced world. Customers have grown to rely more heavily on online retailers for their everyday needs, and organizations are under greater pressure to digitize services at scale to meet rising customer demands. For buyers and sellers worldwide, eBay has provided a reliable customer experience and continues to innovate in the midst of tremendous change.

We recently asked several eBay technologists about what they think is next in the evolution of the online shopping experience. Learn how they think ecommerce will evolve throughout 2021, ranging from emerging technologies to create more immersive experiences to enabling the digital presence of small businesses.

Lakshimi Duraivenkatesh

VP, Buyer Experience Engineering

Learn how Lakshimi Duraivenkatesh, VP, Buyer Experience Engineering, thinks shipping and delivery will evolve, including autonomous delivery for both online shopping and restaurant takeout orders.

Mazen Rawashdeh

SVP, Chief Technology Officer

Hear how Mazen Rawashdeh, SVP, Chief Technology Officer, believes companies will adapt to the rapid shift to a remote workforce by enhancing employee engagement metrics and ensuring their global workforce is still connected.

Senthil Padmanabhan

VP, Technical Fellow

See how Senthil Padmanabhan, VP, Technical Fellow, forecasts that new technologies and platforms will create opportunities for small businesses to grow their retail presence.

Tanya Vlahovic

Head of Developer Ecosystem & Distinguished Architect

Get a glimpse of how Tanya Vlahovic, Head of Developer Ecosystem & Distinguished Architect, predicts that immersive experiences and artificial intelligence will change our personal and professional lives.