Customer Service

eBay Introduces eBay@Home in the U.S. to Better Serve Local Customers

eBay News Team

Program to create close to 300 full-time, work from home positions globally by the end of 2018.

Today, we're announcing eBay@Home, the company’s first formal work from home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. 

After the successful launch of eBay@Home in Ireland in 2017, along with a work-from-home program in the StubHub business unit, eBay is now bringing eBay@Home to the U.S., immediately hiring over 40 new eBay@Home roles in Akron, OH. eBay also is inviting 80 existing customer service employees currently based in its Salt Lake City, UT, and Austin, TX, facilities to join the eBay@Home program in their home states. 

“eBay@Home will allow us to get closer to our customers in the communities in which they live and work to better serve their needs. The caliber of applicants in the Akron area has exceeded our expectations, and we’re thrilled to officially welcome our first new hires into the eBay family,” said Paul Gazeley, Head of North America Customer Service Operations at eBay.

All eBay@Home employees will receive locally competitive pay and full-time benefits and will be fully integrated into the eBay community. In addition to receiving the technology necessary for their jobs, eBay@home teammates will receive five weeks’ paid virtual classroom and on-the-job training.

This announcement builds upon eBay’s recent investment in the Akron community through its Retail Revival program, which helps bring traditional brick and mortar main street businesses online and to new customers around the world. To date, the more than 100 small businesses in the program have sold to all 50 states and 60 countries.

“We are thrilled to be selected as the first community for the eBay@Home program in the U.S. We’ve found great partners in eBay through the Retail Revival program, and we are excited to continue to expand our relationship with the eBay@Home program, which will benefit not only the Akron community but eBay buyers and sellers around the U.S.,” said Mayor Dan Horrigan, City of Akron, OH.

eBay plans to expand eBay@Home to more cities in 2019, as well as invest in new efforts to continue improving its customer service experience for both buyers and sellers.