SCA Selects eBay Enterprise to Support New eCommerce Initiative
By: eBay Inc. Staff
KING OF PRUSSIA, Pa. --(BUSINESS WIRE)--eBay Enterprise®, an eBay Inc. company, today announced that SCA, a global hygiene and forest products company, has signed a multiyear agreement for fulfillment, order management, freight and customer care solutions in the U. S. and Canada.
“Our expertise in global commerce operations and customer management positions us to provide SCA with the insight, scale, and flexibility needed to deliver a leading consumer experience.”
With sales in more than 100 countries, SCA is a $13 billion company with many well-known brands, including its global TENA® and Tork® brands. eBay Enterprise will provide comprehensive operations and customer care solutions to support new product launches in the U.S. and to help drive SCA’s overall growth across North America.
“We needed a strategic partner who could deliver the solutions to support our ecommerce expansion in North America and the scalability to support our growing business,” said Bob Wilson, vice president of Consumer Sales Personal Care North America.
SCA’s TENA personal care products sold through its webstore will be fulfilled out of eBay Enterprise’s Martinsville, Va. distribution center. eBay Enterprise will also manage SCA’s customer service for sales to consumers from its Eau Claire, Wis. service center.
“We are very pleased that SCA has chosen eBay Enterprise as its commerce partner and excited to add a new product category to our operations business,” said Tobias Hartmann, head of eBay Enterprise omnichannel operations. “Our expertise in global commerce operations and customer management positions us to provide SCA with the insight, scale, and flexibility needed to deliver a leading consumer experience.”
SCA is a leading global hygiene and forest products company that develops and produces personal care products, tissue and forest products. With sales in 100 countries, SCA has 37,000 employees and had revenue in 2012 of $13 billion. With nine manufacturing facilities across North America, the company’s Americas headquarters is in Philadelphia, Pennsylvania.
In North America, SCA produces the Tork® line of napkin, towel, tissue and wiper products used in commercial settings such as office buildings, restaurants, schools and healthcare facilities and the TENA® line of incontinence care products used by consumers at home and in healthcare facilities. TENA and Tork are the global leading brands in their categories. More information at www.sca.com/us.
About eBay Enterprise
eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for global enterprises in the U.S. and internationally. eBay Enterprise ecommerce services, which include technology, order management, payment processing, fulfillment and customer care, are available on a modular basis or as part of an integrated solution. eBay Enterprise’s marketing services are comprised of innovative digital marketing products and services which include database management and segmentation, marketing distribution channels, a global digital agency to drive strategic and creative direction and an advanced advertising analytics and attribution management platform. eBay Enterprise is headquartered in King of Prussia, Pa. and has major service offices in New York, Los Angeles, Barcelona, Spain, and London. More information can be found at www.ebayenterprise.com. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY) company.