The Army and Air Force Exchange Service (Exchange), the 47th largest retail organization in the U. S. , employing more than 42,000 civilian and military personnel, has awarded VendorNet a multiyear contract to replace legacy dropship management technology.
VendorNet® Inc., a wholly owned subsidiary of GSI Commerce, an eBay, Inc. company, is a provider of omnichannel fulfillment and supply chain technology. VendorNet Dropship Manager, SKU Trak, Returns Manager, and Carrier Integration solutions will replace the 39-year old legacy dropship system to better monitor and control supplier dropship orders and compliance for the Exchange.
The Exchange is a multichannel retailer that operates department and convenience stores, gas stations, restaurants, theaters, vending and other businesses on military installations in all 50 states, five U.S. territories and more than 30 countries. More than 18 million items are available through the Exchange Online Store and Online Mall extending the Exchange benefit to authorized shoppers worldwide, regardless of where they are located. It currently supports more than 1,800 plus suppliers and up to 8,000 dropship orders per day. With the deployment of VendorNet’s supply chain technology, the order volume is expected to grow to 36,000 orders per day within the next three years.
VendorNet’s solutions will deliver:
- A comprehensive and automated system to deliver purchase orders and manage dropship order processing, shipping, and invoicing
- A simple, intuitive interface and reporting infrastructure that enables the Exchange and dropship suppliers to proactively monitor the flow of merchandise and information Inventory visibility, carrier integration, automated order tracking, and simplified returns processing for improved service to the customer
- A systematic method to monitor supplier and item performance to proactively address potential problems, manage supplier compliance and minimize customer service complaints and lost sales
“This contract award is a milestone for VendorNet, and we are truly honored to have such a prestigious organization select VendorNet as its dropship technology provider, said Sharon Gardner, co-founder and general manager at VendorNet. “By improving its dropship capabilities, the Exchange will be able to better service its customers and more fully leverage the inherent benefits of dropshipping including expanded product offerings and testing new products without the risk of inventory overhead. We are pleased that we can contribute to the invaluable service the Exchange offers its worldwide military members and families.
The Army & Air Force Exchange Service is a joint non-appropriated fund instrumentality of the Department of Defense and is directed by a Board of Directors which is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff. The Exchange has the dual mission of providing authorized patrons with quality merchandise and services at competitively low prices and generating non-appropriated fund earnings as a supplemental source of funding for military morale, welfare and recreation programs. To find out more about the Exchange history and mission or to view recent press releases please visit our Web site at http://www.shopmyexchange.com.
VendorNet www.vendornet.com delivers web-based omnichannel retailing and supply chain solutions that enable intelligent cross-channel commerce by integrating and routing orders from all sales channels to the best-source fulfillment location including warehouses, suppliers, and brick and mortar stores. These solutions optimize inventory usage and visibility, decrease order delivery time and expense, improve customer loyalty and satisfaction, and increase sales. More than 200 retailers and over 30,000 suppliers, warehouses, and stores are leveraging VendorNet solutions. Retail clients include Nine West, Neiman Marcus, DSW, Toys“R”Us, Orvis, Guess, National Geographic, Dicks Sporting Goods, Saks Fifth Avenue, Juicy Couture, and Guitar Center. VendorNet is a wholly-owned subsidiary of GSI Commerce. GSI Commerce is an eBay Inc. (Nasdaq: EBAY) company.
About GSI Commerce
GSI Commerce® enables omnichannel commerce, multichannel retailing and digital marketing for global enterprises in the U.S. and internationally. GSI’s ecommerce services, which include technology, order management, payment processing, fulfillment and customer care, are available on a modular basis or as part of an integrated solution. GSI’s marketing services are comprised of innovative digital marketing products and services which include database management and segmentation, marketing distribution channels, a global digital agency to drive strategic and creative direction and an advanced advertising analytics and attribution management platform. GSI is headquartered in King of Prussia, Pa. and has major service offices in New York, Los Angeles, Barcelona, Spain, London, UK and Beijing, China. More information can be found at gsicommerce.com. GSI is an eBay Inc. (Nasdaq: EBAY) company.