State Privacy Disclosures

California

Do Not Track

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take. For more information about our privacy practices, please see our Privacy Notice. For more detailed information about our practices related to cookies, web beacons and similar technologies, please see our Cookie Notice.

California Consumer Privacy Act (“CCPA”)

The California Consumer Privacy Act (“CCPA”) requires us to inform California consumers about how we handle their personal information and their specific rights under the CCPA. The law does not apply to the personal information we collect from employees or job applicants.

Sections 1 and 2 below detail how we collect, share, or sell (as defined by CCPA) the personal information of California consumers. Section 3 describes the rights of California consumers under CCPA and how to exercise them.

1.  Collection of personal information

1.1  Categories of personal information that we collected about California consumers in the past 12 months

  • Identifiers
  • Financial
  • Commercial
  • Internet Activity
  • Geolocation Data
  • Audio
  • Inferences

Please note that we may not collect each of these categories about every consumer. For example, if you’ve never called our Customer Service department, we will not have an audio recording of your voice. To understand more about the categories and types of personal information that we collect, please review Section 4 of our Privacy Notice.

1.2  Categories of sources of personal information that we collected in past 12 months

1.3  Business or commercial purpose for collection

To understand the purposes for which we collect personal information, please review Section 5 of our Privacy Notice.

1.4  Categories of third parties with whom the business shares personal information

  • Other eBay users
  • Service providers
  • Credit agencies (when required by law)
  • Participants in the eBay VeRO program
  • Financial institutions
  • Government authorities and agencies

For more specific details about these third parties and the purposes for which eBay shares personal information with them, see Section 5 of our Privacy Notice.

2.  Sale, disclosure, and sharing of personal information to third parties

2.1  Categories of personal information sold in past 12 months

  • Identifiers
  • Internet activity
  • Inferences

Please note that while eBay does not sell personal information in exchange for money, the CCPA’s new definition of ‘sale’ expands upon the common definition to include several forms of sharing practices prevalent among online marketplaces, such as sharing data with third parties to display personalized advertising. There are many other good reasons why eBay shares personal information with certain third parties in which sharing could fall under this new definition, such as for identifying and preventing fraud and theft throughout our industry, or for tailoring and improving your overall online experience.

2.2  Categories of personal information disclosed or shared for a business purpose in past 12 months

  • Identifiers
  • Financial
  • Commercial
  • Internet Activity
  • Geolocation Data
  • Audio
  • Inferences

Please note that not all of the preceding categories may apply to you.

2.3  Children

We do not knowingly collect or sell the personal information from users who are considered children under applicable national laws. According to our User Agreement, children under age 18 are not permitted to use our Services.

3.  Access and disclosure rights

The CCPA provides new rights to California consumers. These include rights to: access, deletion, opt-out, and non-discrimination. This section provides more information about each right and how California consumers can exercise these rights under the CCPA.

3.1  Right to access

  • The right to access
    • California consumers have the right to request that we disclose the personal information that we collect, use, disclose, and sell. This includes the right to request the categories of personal information we have collected about them, the categories of sources of personal information, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected.
  • How to exercise the right to access (also called a “request to know”)
    • Registered eBay users with accounts in good standing
      • Registered eBay users with accounts in good standing must submit access requests to eBay directly through their accounts.
      • Learn how to submit your access request by visiting our Privacy Center Contact Page.
    • Non-registered eBay users (e.g. guest users) or eBay users with suspended accounts
      • You may submit your request through our Privacy Center webform or email by clicking here.
      • You may contact Customer Service (or call 866-305-3229) to submit your access request.
      • We will try to respond to your request within 45 days of receiving the request. If we need more time, we will write to let you know.
    • Authorized agents
      • Registered eBay users with accounts in good standing must submit access requests to eBay directly through their accounts. If you want to submit a request on behalf of a California consumer with a registered eBay account in good standing, you should work with the user to submit an access request directly through his or her account.
      • If you are submitting a request on behalf of a person without a registered eBay account, you may submit the request through our Privacy Center webform or email by clicking here.
      • You will need to provide Proof of Identity (POI) and Proof of Address (POA) for the consumer on whose behalf you are submitting the request and proof that you are authorized to act on their behalf. After verifying both your authorization to act and proof of the requestor’s identity, we will fulfill the request. Please note that the report containing a copy of the requestor’s personal data will be sent directly to the requestor at the email address he or she uses for eBay transactions.
      • If the name, address, or email address you provide us for the requestor does not match what is in our records, we will not be able to process the request.
      • We will try to respond to your request within 45 days of receiving the request. If we need more time, we will write to let you know.

3.2  Right to deletion

  • The right to deletion
    • Subject to some exceptions, California consumers have the right to request the deletion of the personal information we have collected from them.
  • How to exercise the right to deletion
    • Registered eBay users with accounts in good standing
      • Registered eBay users with accounts in good standing must request deletion of their personal information directly through their accounts.
      • To request that eBay delete your personal data, you must close your eBay account. To learn more about closing your account and deleting your data, go to our Privacy Center Contact Page.
    • Non-registered eBay users (e.g. guest users) or eBay users with suspended accounts
      • You may submit your request through our Privacy Center webform or email by clicking here.
      • You may contact Customer Service (or call 866-305-3229) to submit your deletion request.
      • Deletion requests take between 30 and 60 days to fulfill (depending on whether you have recently purchased or sold on eBay). Also, eBay may keep certain information for specific purposes. To learn more about deletion, go here.
  • Authorized agents
      • Registered eBay users with accounts in good standing must submit deletion requests to eBay directly through their accounts. If you want to submit a request on behalf of a California consumer with a registered eBay account in good standing, you should work with the user to submit a deletion request directly through his or her account.
      • If you are submitting a request on behalf of a person without a registered eBay account, you may submit the request through our Privacy Center webform or email by clicking here.
      • You will need to provide POI/POA for the consumer on whose behalf you are submitting the request and proof that you are authorized to act on their behalf. After verifying both your authorization to act and proof of the requestor’s identity, we will fulfill the request. 
      • If the name, address, or email address you provide us for the requestor does not match what is in our records, we will not be able to process the request.

3.3  Right to opt-out

  • The right to opt-out
    • California consumers have the right to opt-out of any “sale” of their personal information. As we explain in Section 2.1 (above), the CCPA’s definition of “sale” is broad and includes sharing practices common among online marketplaces. While eBay does not sell personal information for money, we do share information for a variety of other purposes, such as to tailor your online experience or provide more relevant advertisements to you.
  • How to exercise the right to opt-out
    • Registered eBay users with accounts in good standing
      • Click here to go to our opt-out page where you can opt-out.
      • Submit your request through our Privacy Center webform or email by clicking here.
        • Under “How can we help you?,” select “Other privacy request.”
        • In the comment box, type “CCPA opt-out request.”
      • Contact Customer Service (or call 866-305-3229) to submit your opt-out request.
    • Non-registered eBay users (e.g. guest users) or eBay users with suspended accounts
      • Click here to go to our opt-out page where you can opt out.
      • Important note for all users without a registered eBay account: It is not currently technologically feasible for eBay to permanently opt out consumers who do not have a registered eBay account, so you must opt-out by clicking the link above and setting the toggle switch to “out.” The opt-out choice will only apply to your use of eBay through the browser used to submit your opt-out request and only so long as that browser’s cookies are not erased.
    • Authorized agents
      • For registered eBay members
        • Submit an opt-out request through our Privacy Center webform or email by clicking here.
          • Under “How can we help you?,” select “Other privacy request.”
          • Be sure to include the requestor’s eBay username.
          • In the comment box, type “CCPA opt-out request.”
      • For anyone without a registered eBay account
        • It is not currently technologically feasible for eBay to permanently opt out consumers who do not have a registered eBay account.
        • California consumers without a registered eBay account must go to the opt-out page and set the toggle switch to “out.” Please inform the consumer that the opt-out choice will only apply to his or her use of eBay through the browser used to submit the request and only so long as that browser’s cookies are not erased.

3.4  Right to non-discrimination

A business may not discriminate against a California consumer because the consumer exercised any of their rights under CCPA. eBay does not use the fact that you have exercised, or requested to exercise, any CCPA rights for any purpose other than facilitating a response to your request.