GSI Commerce® Selected to Support PetSmart Strategy
By: eBay Inc. Staff
Leading pet specialty retailer extends relationship for three years
KING OF PRUSSIA, Pa.--(BUSINESS WIRE)--GSI Commerce®, an eBay Inc. company, announced today that it has extended its contract with PetSmart® (NASDAQ: PETM) to support the pet specialty retailer’s omnichannel strategy with webstore, fulfillment and customer service solutions. GSI has worked with PetSmart since 2007, and this contract will extend the relationship for three years.
“We are excited to continue our partnership with PetSmart to build and deliver a connected consumer experience for pet owners from shopping through delivery and customer service.”
With more than 1,250 stores in the United States and Canada, PetSmart is dedicated to creating a seamless customer experience through all channels to support customers in finding the products they need for their pets using the technology they prefer. With web upgrades and commerce solutions from GSI, PetSmart will be able to deliver an omnichannel shopping experience to their customers.
“We are excited to continue our partnership with PetSmart to build and deliver a connected consumer experience for pet owners from shopping through delivery and customer service.” said Chris Saridakis, President of GSI Commerce. “Many of us at GSI are pet parents so we understand the need to have access to the widest array of pet products.”
GSI Commerce also supports PetSmart’s online fulfillment through its distribution center in Kentucky and customer service by U.S.-based call centers. GSI customer service representatives dedicated to the account are trained by PetSmart and work closely with PetSmart’s Phoenix-based Customer Care team.
“Technology is rapidly changing the way the consumer researches and shops, especially when it comes to caring for their pets,” said David Lenhardt, President and COO, PetSmart. “Through our strategic partnership with GSI Commerce, we are building the capabilities to allow our customers to shop anywhere, any way and any time they choose.”
PetSmart, Inc. (NASDAQ: PETM) is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. The company employs approximately 50,000 associates and operates more than 1,249 pet stores in the United States, Canada and Puerto Rico, over 194 in-store PetSmart® PetsHotel® dog and cat boarding facilities and is a leading online provider of pet supplies and pet care information (http://www.petsmart.com). PetSmart provides a broad range of competitively priced pet food and pet products; and offers dog training, pet grooming, pet boarding, PetSmart Doggie Day CampSM day care services and pet adoption services.
About GSI Commerce
GSI Commerce® enables omnichannel commerce, multichannel retailing and digital marketing for global enterprises in the U.S. and internationally. GSI’s ecommerce services, which include technology, order management, payment processing, fulfillment and customer care, are available on a modular basis or as part of an integrated solution. GSI’s marketing services are comprised of innovative digital marketing products and services which include database management and segmentation, marketing distribution channels, a global digital agency to drive strategic and creative direction and an advanced advertising analytics and attribution management platform. GSI is headquartered in King of Prussia, Pa. and has major service offices in New York, Los Angeles, Barcelona, Spain, and London. More information can be found at gsicommerce.com. GSI is an eBay Inc. (Nasdaq: EBAY) company.