How Can We Help?

Select an option below to make a request or obtain additional information. If you prefer, you can send a written request to the eBay company in your region, which you can find in the “Controller” section of our User Privacy Notice.  If you do not have a registered account, if your account is restricted or if you are submitting a request on behalf of another person, please see “Other Privacy Rights and Information” below.

To ensure that personal data is released only to authorized parties, eBay is obligated to verify the identity of anyone to whom it releases personal data in response to a request for access to that data. In some cases, you may be required to provide a separate Proof of Identity (POI) and Proof of Address (POA) for eBay to process your request. Any POI or POA you provide in connection will be used solely for the purpose of identity verification related to the request made. eBay retains POI/POA only for this purpose.

For general customer support inquiries relating to activities such as buying, selling, or payment issues please contact eBay Customer Support.

Registered eBay users with accounts in good standing can request erasure (deletion) through their account. Click your country below to learn how.  To delete your data, we will have to close your eBay account.

If you do not have an account or if your account is restricted, please see “Other Privacy Rights and Information” below.

Registered eBay users with accounts in good standing can request a copy of their personal data through their eBay account. Click on your country below to learn how.

If you do not have an account or if your account is restricted, please see “Other Privacy Rights and Information” below.

To exercise your right to correct (rectify) your personal data, please go to the Account tab in My eBay where you can directly correct your personal information. If you are unable to correct your personal information from your Account Settings, please submit your request through our Privacy Request Webform by selecting "Other Privacy Requests" and describing your request in detail in the field provided.

eBay Security Law Enforcement Center

Law Enforcement agencies seeking assistance and records for investigations relating to eBay may contact our Criminal & Regulatory Investigations (CRI) Team for assistance.

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Data Protection Officer Contacts

Learn how to contact the Data Protection Officer in your region.

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Verified Rights Owner Program

eBay is committed to assisting third parties in protecting their intellectual property rights. To help protect these rights, eBay has created various programs enabling rights owners to easily report claims of intellectual property infringement.

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Employment Related Questions

Employee, Contractor, and Applicant related inquiries may be submitted via the Data Privacy eRequest Tool.

Submit a request