- eBay fulfilment by Orange Connex to enable faster delivery options and reduced logistics costs for sellers
- Dedicated centres established in Leicester and Birmingham
- Launched in response to growth in online shopping and SMB sellers looking to scale
26 July 2021: eBay UK is today announcing the rollout of eBay fulfilment by Orange Connex; its first end-to-end fulfilment service for UK sellers with faster delivery options, improved logistics management, more streamlined processes and enhanced seller protection.
For the first time, eBay business sellers will have access to dedicated Fulfilment Centres in Leicester and Birmingham, where goods can be stored, packed and delivered. It has been launched in response to the significant growth in online shopping over the past year, and the rising demand from SMB sellers on eBay looking to scale and grow their business.
Participating sellers will be able to use eBay fulfilment by Orange Connex for orders that are sold on eBay or their shops on other online platforms.
eBay UK is collaborating with global logistics firm, Orange Connex, to launch the service, which will enable sellers on eBay to offer next-day delivery, same-day handling, a fully tracked service and late cut-off times to buyers. Managed through a central integrated platform, it also means sellers will benefit from full seller protection for delivery-related mishaps.
For international orders, sellers participating in the Global Shipping Programme will be able to fully integrate with the Fulfilment Centres using eBay fulfilment by Orange Connex, with plans to roll this out more widely in the near future.
This service follows the launch of end-to-end fulfilment services in Germany and China, which have been incredibly successful with thousands of eBay sellers already using these services and enjoying the convenience it brings.
This is the next step in eBay UK’s ongoing commitment to supporting SMBs, delivering economic opportunity and making it easier to grow and scale. It follows a number of initiatives launched in the past year to help businesses thrive, including the Capital for eBay Business Sellers financing scheme and reducing or removing eBay’s fees through programmes like Pay As You Grow and Free Online Shop Window.
Murray Lambell, General Manager, eBay UK said: “We know that managing space and storage for inventory can be one of the biggest pain points for our sellers, while an increasingly competitive retail environment means that consumers expect faster and more transparent delivery times. eBay fulfilment by Orange Connex sets out to address these, offering more capacity to grow and a simpler, more cost-efficient process so that sellers can offer more flexible delivery options.
“At eBay, we’ve been making big investments in the UK to help our sellers grow, recently offering a financing scheme to give businesses much-needed access to finance. Launching eBay fulfilment by Orange Connex is how we’re going even further to help sellers adapt in a changing retail landscape, reducing burdensome costs and giving them more opportunity to focus on their business and what they do best.”
Gerry Power, Country Head, Orange Connex Global UK said: “Orange Connex are delighted to be working with eBay on the launch of the new UK fulfilment service, harnessing the value of our combined experience to help many of their small business customers scale and succeed. As online demand has surged this year, we’re excited to be helping these businesses keep up with higher volumes of orders. This end-to-end fulfilment process will offer sellers improved visibility and control throughout the supply chain, while the end shopper can enjoy a more enhanced delivery.”
Lindsay Hayman, founder of independent jewellery retailer, Ojewellery, has been participating in the test trial for eBay fulfilment by Orange Connex. She commented:
“Outsourcing storage, packing, and dispatch, reduces some of the more mundane elements of being an online retail business owner. And with everything going on with the ‘pingdemic’, using eBay’s fulfilment operation gives me the peace of mind that I can continue to bring in revenue for my family, even if we were forced to isolate.”
“I’ve also been able to devote more time to marketing and creating videos for my eBay listings, as well as taking advantage of opportunities I just didn’t have time for a few months ago. I’ve already seen this have a big impact, with a 50% increase in sales in the past month – without having endless boxes encroach on my home anymore!”
eBay fulfilment by Orange Connex offers the following benefits:
- Next day delivery option and same-day dispatch with late order cut-off times
- Fully tracked and transparent service
- Full seller protection against delivery-related defects and resulting negative feedback
- Fulfilment for all sales channels - whether you’re selling on your eBay shop or a shop on another platform
- Delivery within the UK with plans to roll out internationally in the near future. Sellers participating in the Global Shipping Programme will already be able to integrate with this fulfilment service to ship internationally.
- Dedicated fulfilment seller portal and support team
Interested sellers can register their interest here.