Editor's Note: eBay Global Marketplaces President Devin Wenig wrote the following blog post.
The world is changing. The lines between online and offline commerce are blurring. Today, almost two-thirds of consumers in the U.S.  and one-third globally use multiple channels to shop. At the same time, new technologies have increased consumer expectations. Consumers today want their shopping experience to offer speed and convenience, as well as discovery and inspiration.
That’s where eBay comes in. We’re working to seamlessly integrate the utility of shopping – getting what you want, when you want it – with engaging customer experiences. We believe buyers should be able to follow their passions and shop anytime, anywhere. And they should also be able to count on their purchases to arrive as described and be delivered as quickly as possible.
To do this, today we are launching a series of enhancements that we believe will make eBay more personalized and easy to use — making us the right partner for consumers and retailers alike. These new features include a wide variety of curated collections in every category, an expansion of our local service eBay Now, and much more.
 SOURCE: PWC, 2012
 SOURCE: Cisco® Customer Experience Report